Susan, a Senior HR Leader at a leading financial institution, is struggling to understand the benefits of Workday in her organization.

A Senior Leader questioning ROI and benefits of Workday

Susan, a Senior HR Leader, is struggling with managing the pace of change inside the business using Workday. The problem faced is the ever changing priorities between the business, HR Leadership and the Operations Teams.

Workday Change Forums have not been established and so many of the changes made to Workday are not always agreed internally or make a ‘significant impact’. The agreed Workday Change Business Roadmap is not visible or understood by everyone, therefore the full benefits of Workday functionality have not been achieved. 

Having only recently joined the company, she’s wrestling with both the need for rapid business change and the value of Workday. 

Inside the Lightwork 24/7 Portal™ this problem is covered via the “Authority & Control” accelerator. This is just one of the many accelerators available across the Lightwork 24/7 Portal™.

With a subscription to the Lightwork 24/7 Portal™, Susan and her team can solve the change problem using a proven set of guides, templates and toolkits in addition to accessing help from Lightwork via the 5 hours consultancy built into every subscription, therefore establishing governance, a roadmap and achieving the ROI. 

Ben wants to understand more about how Workday can solve ongoing business challenges.

Workday product lead needing more information

In his new role as a Workday Product Owner at a major oil refinery, Ben wants to understand more about how Workday can solve ongoing business challenges from independent and experienced Workday advisors without the need for heavy hourly consultancy costs.

This information can be shared via the Lightwork 24/7 Portal™ via the case studies and lessons learned, or simply engaging with the board of advisors for a good honest chat about his challenges, initiatives and feedback on how other Workday customers have resolved similar issues.

Lightwork gives you access to independent advisors who have substantial experience in different industries and Workday expertise.

James has been watching and waiting for the introduction of Workday

The Honeymooner

As the Senior Finance Operations Director for a global health company, James has been watching and waiting for the introduction of Workday into his organisation for the past 12 months.

He has been part of the Finance design and is a Workday “Ambassador” for the company. Workday has been received very well into the Business, the program team has been disbanded and both the internal and external Workday support teams are managing a backlog of changes.

However, James is now wondering, “What next?” and he’s struggling to understand how Workday can transform the Finance service operation.

As a first step, James subscribes to the LightWork 24/7 Portal™. After reviewing the “Serve” and “Authority & Control” accelerators, he decides to make a few tweaks that are suited best to his organization. Next he can review the accelerator covering “Return on Investment” to see how other customers are thriving on Workday. This should help him decide what the next steps in his strategy and roadmap should be. 

Logane has been using Workday for over a year but is struggling to align it to the business’s needs

Lost in the wilderness

One of Logane’s key personal development objectives in the role of Workday HRIS Manager is aligning business objectives using Workday. Unfortunately she does not have access to a Workday support partner, as this is too costly. Therefore, she relies heavily on Workday Community.

The LightWork 24/7 Portal™ offers Logane access to a new level of information through the SAHARA™ accelerators.  Proven techniques can guide her to new engagement levels with Senior Stakeholders and help her meet her key objectives. Having access to the online resources will help her to understand how some of the 6 major issues with Workday can be resolved with different solutions.

Samara has uncovered some worrying and costly trends thanks to the Portal’s Adoption Analytics Board.

User Adoption Issues = ROI issues

In her new role as HRBP, Samara has been tasked with overseeing Workday user-adoption levels, and ensuring effective internal and external communications within the business.

As an Adoption Metrics Board is included with her LightWork 24/7 “Bronze” Portal™ membership, Samara has access to invaluable insights into the employees’ logging on activities across all countries.

She is astonished to see that 10% of managers in a certain location have not accessed Workday in the past 3 months and, in a subsequent meeting with the Global HR Director, is given the green light to delve deeper into the whole business’s habits, to uncover some worrying trends that may be costly to the company.

She will begin by looking at the percentages, ratios and benchmarks for each country to compare numbers, and see if the cost of the Workday licence for each employee in certain regions is returning a good ROI.

Sandeep is a Workday support analyst for a major insurance company based in Delhi.  For the last few years, he has been supporting Workday by creating reports, making small changes to Business Processes and answering support tickets. 

Workday Support Analyst

Sandeep is wondering how his career path using the Workday platform is going to accelerate. He has asked his manager if he can do extra Workday training but this has been declined. He dreams of progressing to a HRIS Manager or Consultancy role, but just can’t gain enough experience to level up.

After subscribing to the LightWork 24/7 Portal™ he can learn more about digital transformation change at a business level and how it relates to the Workday tool. His knowledge and experience should increase with the how-to guides, toolkits, case studies and health check materials.

He can use the 5 hours of subscribed consultancy to prepare his first major change plan before submitting to his leadership or begin to learn ‘how’ to manage Senior Stakeholders from real life scenarios with the Portal’s board of advisors.