LightWork 24/7 Portal™ FAQs

LightWork 24/7 Portal™ is an online resource centre for Workday customers wanting access to our tools, diagrams, templates, case studies, additional content, how-to guides (Bronze) and consultancy hours (Bronze) to support their Workday Platform.

Whether you are wanting to optimise or enhance your system, the Portal has different subscriptions levels to meet your business needs. We currently offer a free (Blue) membership and a paid-for (Bronze) membership.

Click on any of our “Subscribe now” buttons on any of the 24/7 information pages or go to our LightWork 24/7 homepage – 24/7 header – login/ sign up.

Alternatively you can use this link LightWork247. Find the subscription you would like and select “Register Now”.

We require the following information:

• First Name
• Surname
• Company
• Company Email

If you have selected a paid subscription, we will confirm your subscription within 48 hours and contact you on the email provided, you will then be able to complete your registration.

The LightWork 24/7 Portal™ is designed for Workday customers only and as such we need to verify your company email before sign-up.

The LightWork 24/7 Portal™ allows one user per subscription. Please do not buy more than one single licence at a time as this will override the existing membership.

* We do offer a 5 seat licence at a discounted rate. Bronze Portal access can be shared with up 5 colleagues in the same company
 – including each member having 5 hours of training and expert consultancy.*

Prices can be found here:

Subscription page

Alternatively you can contact us to discuss more options.

LightWork currently offers 2 different portal subscription packages. Our free version (Blue) gives you diagrams and models in relation to our recently released book “Making Light Work of Workday” (Amazon) for which all proceeds are going to charity.

The paid subscription Bronze (with Silver and Gold to come) contains content that supports our 3A blueprint (Amplify, Augment, Analytics). More information is available on the Bronze 24/7 page. These also include consultancy hours according to your subscription level.

Prices can be found on the Subscription Packages page and are subject to change. There will be a limited time join-up offer.

If there are at least 5 colleagues in your company who wish to sign up to the LightWork 24/7 Portal™, you can opt for a 5 seat licence instead of a single licence membership at a discounted rate,

Not only will each new member receive 5 hours of consultancy as part of their licence, but they can also attend the same help and guidance sessions with our board of expert advisors. 

Simply follow these steps:

1. On the Bronze Checkout page choose the 5-seat licence link.
2. Follow the instructions to enter your credentials, company and payment details.
3. Confirmation of your membership and receipt of payment will be sent to you shortly after via email.
4. Following validation that you are a genuine Workday customer, you will be able to access your Bronze Portal.
5. Log in to the LightWork 24/7 Portal™ and head to the ‘My Account’ – ‘Profile’ dropdown you can see details of your plan.
6. Click on the ‘licences available’ section.
7. Submit the first of your colleagues’ name and business email address on the next page that appears.
8. A confirmation message will appear.
9. Repeat this process for up to 4 of your teammates.
10. The LightWork Team will then set up your colleagues as part of your Bronze 5 seat plan. Each new member will receive an email with login details and information about the Portal. They will also have 5 consultancy hours each.

The initial member who signs up to the LightWork 24/7 Portal™ is designated the role of Plan Manager. This can be changed by contacting us.

You cannot change your team members during the subscription – only during the renewal process . If you have a colleague who leaves the firm during the annual membership dates please contact us to make arrangements for transferal of the Portal.

Please contact us for any specific requirements you may require.

Occasionally the Google robot ReCAPTCHA pop up will appear and may also affect the card entry area on the checkout page.

This often occurs when different email addresses are entered during the same login or sign up session. To remove this pop up and regain access to the payment entry section, you may need to refresh the page or even restart your PC to disable the LightWork cookies and try again.

It also occurs if an existing member of the Portal (eg a Blue member) enters their email address on the Bronze checkout page which is designed for new signups only. Existing Blue members will need to sign into the Portal and go to the ‘Account’ – ‘Upgrade’ tab to complete their purchase for Bronze.

There are several ways to sign up for Bronze Portal membership if you are an existing Blue member:

On your Blue Portal homepage clicks the links that will take you to the Bronze checkout page, or head to the ‘My Account’ – ‘Upgrade’ tab and follow the instructions.

Alternatively, on the Bronze Checkout Page click the “Blue member” button to follow the signup process.

Payment for your chosen subscription can be made using any credit or debit card. We use Stripe as our secure payment method.

After successful payment has been received, LightWork Global will send you a receipt within 3-4 working days depending on your payment method.

If you are UK tax customer it will show the VAT that you have paid (Value Added Tax).

Customers outside of the UK will not pay any tax on the purchase of the LightWork 24/7 Portal.

The duration of our Bronze subscription is 12 months. Renewal is not an automatic process. LightWork will contact you a few weeks before your subscription is due to finish to confirm the renewal process.

If you are a member of a 5 seat licence, the start and end dates will be the same as the Plan Manager’s i.e. the initial person who signed the other colleagues up to their Plan.

The Blue membership has no expiration date.

Once you have signed up for your chosen subscription, you have a 14 day cooling off period.

If you are cancelling a paid subscription and are within the 14 day cooling off period, you are eligible for a full refund unless any content has been viewed or downloaded (as per our Terms of Use). Customers who have viewed or downloaded any content or are outside of the cooling off period are not eligible for any refunds.

If you wish to cancel outside of these parameters, you can do so and you will no longer have access to the Portal. However you will not be entitled to a refund.

Blue subscriptions are not subject to the above.

You can cancel your Blue membership here.

You can cancel your Bronze membership here.

Once you have cancelled your Bronze membership the LightWork team will process your refund for the full amount of your subscription cost. The process can take anywhere from 5-10 days.

For international payments, depending on your financial institution’s policy, you may or may not receive a refund for their processing of any international transactions. Please also note that the amount refunded will take into consideration that day’s exchange rate.

The LightWork 24/7 Portal™ allows one user per subscription.

However, if you have paid for a team member’s Bronze subscription and they leave the company, please contact us as we may be able to transfer the remaining length of the subscription to a different colleague.

* We offer a 5 seat licence at a discounted rate. Bronze Portal access can be shared with up 5 colleagues in the same company
 – including each member having 5 hours of training and expert consultancy.*

Prices can be found here:

Subscription page

Alternatively you can contact us to discuss more options.

You can access the LightWork 24/7 Portal™ from any of the following internet connected devices:

• Smartphones
• Tablets
• PCs
• Laptops

You can use your 5 consultancy hours with any member of the LightWork Team or board of advisors in 2 ways:

Either:

1. Log in to the LightWork 24/7 Portal™ and click the ‘My Account’ – Book a Consultation’‘ dropdown.
2. Select the date/time and amount of time needed. If you require an hour, you can book two subsequent 30 minute session.
3. You will receive confirmation of your meeting via email.

Or:

1. Contact us to explain what you would like to discuss and with whom (if you have one of our expert advisors in mind to talk to).
2. The LightWork Team will get in touch you to set up a meeting.

You can buy additional consultancy hours with any member of the LightWork Team or board of advisors in blocks of 5 hours.

1. Log in to the LightWork 24/7 Portal™ and click the ‘My Account’ – ‘Profile’ dropdown where you can see details of your plan.
2. Click on the ‘buy additional hours’ section.
3. Fill in your payment details.
4. A confirmation message will appear.
5. Repeat this process as many times as you need.
6. Once payment has been processed the LightWork Team will update your account with the number of additional hours purchased.

Feel free to download the content we provide you. Please remember the Terms of Use state that the content should only used by the company that has purchased the subscription and is not to be shared outside of the organisation.

Please also remember that once you have downloaded content you are not entitled to a refund (even within the cooling off period).

We plan to develop our content wherever possible. We will email you to advise of any changes or updates to our content and also announce new content in our monthly newsletters.

Please get in touch if you are not on our newsletter list and wish to be so.

If you are having issues logging into your portal then please try to reset your password or contact us and we will respond to you within 2 working days (Monday-Friday).

You can reset your password by clicking here: Forgot Password

This can also be done from the login page.

Our LightWork 24/7 Portal™ Blue membership has no expiration date.

The duration of our Bronze subscription is 12 months. Renewal is not an automatic process. LightWork will contact you a few weeks before your subscription is due to finish to confirm the renewal process and request payment.

If you are a member of a 5 seat licence, the start and end dates will be the same as the Plan Manager’s i.e. the initial person who signed the other colleagues up to their Plan.

You can also change your team member’s name during the renewal process but not before.

As a pre-existing LightWork 24/7 Portal™ Bronze member you can easily buy additional consultancy hours on your Profile page (under the Account tab). These are currently available in blocks of 5 extra hours.

After successful payment, you will receive a receipt from us and your new hour balance should be reflected on your account.

If you would like share your additional hours please contact us to arrange how you would like these to be shared.

Each member of your Plan can also purchase their own additional hours from their own profile page.