LightWork 24/7 Portal™ Terms of Use (Bronze Membership)

Last updated: 11th December, 2025

LightWork 24/7 Portal™ provides a subscription service that allows our members to access LightWork Global Limited (UK Reg: 12677053) also known as Lightwork Global, digital content over the Internet on Laptops, Smartphones, Tablets and PCs.

These Terms of Use govern your use of our service. As used in these Terms of Use, “LightWork 24/7 Portal™ service”, “our service” or “the service” means the personalised service provided by LightWork Global for discovering and accessing LightWork Global content, including all Accelerators™, tools and templates associated with our service.

1. Membership
   1.1. LightWork Global currently offers 2 online Portal subscription plans known as “Blue” (free membership) & “Bronze” (paid membership). In the future, some membership plans may have differing terms and conditions and limitations, which will be disclosed once these new plans come online, at your sign-up or in other communications made available to you.
   1.2. Your LightWork 24/7 Bronze Portal™ membership is for 12 months, and is non-recurring from the date Lightwork Global accepts your Bronze membership after completing our Workday client validation and payment checks.
   1.3. The LightWork 24/7 Bronze Portal™ offers a single (1) or multiple (5) seat licence on purchase. If you would like more seats then please contact us.
   1.4. Towards the end of your annual licence anniversary date for the LightWork 24/7 Portal™ subscription (typically 14 days), the Lightwork Global admin team will contact you or your administrator with a reminder, inviting you to renew your subscription before the end date and provide details of the renewal process to continue the online service. Your payment will not be automatically renewed and a new payment is required to continue with the online service.
   1.5. LightWork Global reserves the right to cancel your subscription without notice if you are in breach of these terms of use or for any other reason that we do not have to disclose.
   
   
2. Promotional Offers.
   2.1 We may from time to time offer special promotional offers or subscription. Offer eligibility is determined by Lightwork Global at its sole discretion and we reserve the right to revoke an offer and put your account on hold in the event that we determine you are not eligible. Members with an existing or recent LightWork 24/7 Portal™ subscription may not be eligible for certain introductory offers. We may use information such as device ID, method of payment or an account email address used with an existing or recent LightWork 24/7 Portal™ membership to determine offer eligibility.
   The eligibility requirements and other limitations and conditions will be disclosedpwhen you sign-up for the offer or in other communications made available to you.
   
   
3. Billing and Cancellation
   3.1. The full subscription fee for our service will be charged to your Payment Method in US dollars only. Your financial institution may charge an extra transaction fee.
   3.2. To use our service, you must provide one Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
   3.3. A 14-day cooling off period will begin on the day successful payment is processed. Within this time no content may be viewed if you wish to seek a refund.
   3.4. You can cancel your LightWork 24/7 Portal™ membership at any time. If you cancel in your cooling-off period, and you have downloaded or viewed content, you will not be entitled to a refund. Customers outside of the cooling-off period are not entitled to a refund. We do not provide refunds or credits for any partial membership periods or unused LightWork 24/7 Portal™ content. To cancel your membership during the cooling off period, you can unsubscribe here explaining the reason you are cancelling your membership and seeking a refund. 3.5. LightWork may change our subscription plans and the price of our service from time to time; however, if you are currently part way through a subscription, the price would not change unless you start a new subscription after expiry.
   
   
4. LightWork 24/7 Portal™ Service
   4.1. The LightWork 24/7 Portal™ is designed and available ONLY for clients of Workday. The service is not available for independent consultants or implementers.
   4.2. Our service and any content accessed through the service are for your personal use only and may not be shared with individuals beyond your organisation. During your membership we grant you a limited, non-exclusive, non-transferable right to access the LightWork 24/7 Portal™ service and our content. You agree not to use the service for public performances.
   4.3. The LightWork 24/7 Portal™ will be updated regularly and we will communicate with you via email when changes have been made typically through our regular newsletters.
   4.4. From time to time the service will be offline for maintenance and upgrades of our content and we will not refund for any downtime.
   4.5. You agree not to reproduce, distribute, modify, display (except for templates for use within your own organisation), perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorised in these Terms of Use) content and information contained on or obtained from or through the LightWork 24/7 Portal™ service. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the LightWork 24/7 Portal™ service; use any robot, spider, scraper or other automated means to access the LightWork 24/7 Portal™ service; decompile, reverse engineer or disassemble any software or other products or processes accessible through the LightWork 24/7 Portal™ service; insert any code or product or manipulate the content of the LightWork 24/7 Portal™ service in any way; or use any data mining, data gathering or extraction method. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.
   4.6. The quality of the display of our content may vary from device to device and may be affected by a variety of factors and not all subscription plans allow you to receive content in all formats. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges.
   
   
5. Passwords and Account Access.
   5.1 The member who created the LightWork 24/7 Portal™ account and whose Payment Method is charged (the “Account Owner or Administrator”) is responsible for any activity that occurs through the LightWork 24/7 Portal™ account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. Individuals are responsible for updating and maintaining the accuracy of the information they provide to us relating to their account. We can terminate accounts or place accounts on hold in order to protect our Portal customers or LightWork Global from identity theft or other fraudulent activity.
   
   
6. Miscellaneous
   6.1. Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom.
   6.2. Unsolicited Materials. LightWork does not accept unsolicited materials or ideas for our content and is not responsible for the similarity of any of its content.
   6.3. Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the FAQ section on our portal page which is accessible through the LightWork website.
   6.4. Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
   6.5. Changes to Terms of Use. LightWork may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.
   6.6. Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration. Emails/invoices may take up to 3-4 working days to appear depending on your payment method.
   

Last Updated: January, 2025